Maximizing The Benefits Of Your Dental Team
The new dentistry brings together a unique complement of skills, knowledge, and capabilities with one primary focus: ensuring your dental health care. Working as a team, your dentist and the dental finance team he or she has assembled wants to recruit you to join them in making sure this focus is maintained. The dental team has two major parts that you may hear referenced during your visits: the "back" and the "front." These terms refer to two very specific functions of your dental team. The front office handles all the administration, scheduling, and dental financing, and the back office provides the treatment.
Your front office team makes sure you know about scheduling opportunities, handles dental finance, and keeps the administrative details under control to provide you efficient services and support. The back office team is thus free to do what they do best: provide the best dental health care, financing health care and service for you. You'll find the dentist, dental hygienist, and dental assistant ready to assist you during your appointments.
The key component for success of any team is each member's commitment to do their part. As a consumer and team member, your commitment involves three things:
- Maintaining your commitment to your dental health through regular hygiene appointments and the daily practice of flossing and brushing.
- Asking questions and getting the essential information you need about your teeth and gums or to understand any treatment plans or dental financing.
- Staying open to options and opportunities that the new dentistry offers you by thinking about the information and feedback that your dentist provides you about the status of your dental health.
You can maximize the benefits of the skills and expertise of your dental finance team by deciding for yourself what kind of relationship you want with your dentist and the dental team and how they can help you achieve a positive outcome for your dental future.
By Brian DesRoches, PhD
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Medical and Dental Care Emergencies
The primary purpose of a patient visit to the dental office is to allow their doctor and/or dental auxiliary to perform a dental treatment that will aid in the improvement of their overall oral health. The primary goal of the doctor is to perform this treatment as effectively and as safely as possible. Patients give little thought to the possibility that some unforeseen medical emergency might arise in the period of time during which they are in the dental office.
Many of the things done by the doctor and staff prior to, and during, the dental treatment are done to minimize the risk of a medical emergency. For example, the medical history questionnaire, recording of blood pressure, and discussion of a patient's health history help to determine what potential risks might be present and enables the doctor to modify the planned dental treatment to minimize the potential risks. In many instances, the use of conscious sedation will be indicated as a means of decreasing stress associated with dental care. This is especially important in persons with cardiovascular diseases (such as high blood pressure or angina) who might be somewhat fearful of visiting the dentist. The use of effective drugs for pain control (such as local anesthetics) is yet another means of minimizing the risk of medical emergencies developing during treatment.
In the unlikely event that a medical emergency does occur while a patient is in the dental office, one should know that (it is highly likely) the doctor has received training in the management of medical emergencies that develop frequently.
Amongst the more commonly observed medical emergencies in dental offices are fainting, seizures, acute asthmatic attacks, allergy, and chest pain (angina).
Virtually all of these emergencies occur as a result of fear and anxiety. Therefore, it becomes very important for the patient to advise their doctor if they are apprehensive about their dental treatment. Steps usually can be taken which will prevent these situations from occurring.
Additionally, in many states it is mandatory for all dentists to be certified in basic life support (CPR) on a regular basis. In many dental offices, additional staff personnel are also trained in this very important technique.
Dental offices maintain an emergency supply of oxygen, as well as commonly used emergency equipment and drugs.
And finally, most dental offices are located in close proximity to their community's Emergency Medical Services (EMS) system (9-1-1). A telephone call activating this system will provide well-trained life-saving medical assistance within a few minutes.
By Stanley F. Malamed, DDS